I just wanted you to know that I was very pleased with the service I received today as Shelby and Red completed their Dreamer Interview. Your staff was very pleasant and courteous. They didn’t dismiss me or my concerns while I was there which is what I expected and happens all the time when dealing with my nervous dog. Shelby can be very funny and gets very anxious in new situations and your staff really took their time with her and waited until she was ready to move any further- she surely did not believe there was anything nice waiting for her behind those doors with all that barking. They worked together as a team and switched handlers to see if it would help calm her more and truly allowed her to relax before pushing or dragging her to the back. When I picked her up she was calm and happy and Red had the time of his life. So thank you again and I hope to meet you soon.